Client Success and Service at Qure.ai

Client Success and Service

We succeed when our clients do

"I really want to appreciate especially the Qure team for the after-sales services. Yes, there are teams that will call late in the night, and they are available to help."

Dr. Peter James Kitonsa

Coordinator, Chase TB Study

NTLP

"Qure actually facilitated the job so that we can run back and say we have this challenge and there will be seamless support to ensure that we correct every problem we have and then move into the field."

Dr. Chijioke Ralph Oke

Senior Program Manager & Cluster Team Lead

KNCV Nigeria

"I wish to thank Qure.ai for this innovative project which helped us by installing this on our X-ray machines and helped us a great deal to be able to serve people better and be able to provide preventive care."

Dr. Alexander Philip

Director

CMCH Purnia

"For me, that is what stands Qure out in terms of your product support, their customer service, is amazing."

Dr. Chukwuebuka Ugwu

LIGHT Consortium

Our Philosophy

Forging A Path Forward Together with Artificial Intelligence

Qure.ai is committed to ensuring that our clients can leverage our products and services to achieve their desired clinical and business goals. Each client has access to a dedicated client success partner, trained in understanding care pathways and supporting healthcare providers with all their needs to implement AI solutions.

Our Uniqueness

End-to-End Services

We’re committed to providing comprehensive assistance, from personalised onboarding to continuous education, ensuring all your needs are fully addressed.

24/7 Support

We enable clients to reach out to us 24 X 7 when they face challenges or need assistance. We provide prompt, efficient support to help our clients maximize the benefits of products and deployments.

Expert Team

A dedicated team of engineers, clinicians, and qualified personnel will work with you throughout the entire project lifecycle, ensuring seamless technical integration and support during any disruptions.

Personalised Support

One-on-one human points of contact ensure that all your technical, clinical, and programmatic needs are addressed efficiently.

Proactive Engagement

We conduct regular check-ins and periodic reviews to assess the impact and performance of our tailored solutions, providing actionable insights for improvement.

Comprehensive Monitoring

We meticulously track all client interactions and success metrics to ensure accountability and continuous programmatic improvement.

Helpdesk & Support

Scan for immediate support:
The QR code will take you to our support email ID. Please share your concern and/or feedback and we will connect with you at the earliest.

Reach us: support@qure.ai

Training Programs

We offer specialised training and onboarding programs to ensure you and your team are well-equipped to use our AI tools.

Ensuring Ideal Fit with Existing Workflow

Our AI solutions are well suited for retrofit models, and we ensure you get a customisable solution.

Training Key Users for Easy Adoption

Personalised Training Sessions and: customised training programs tailored to your specific needs and use cases.

Webinars & Workshops

Regularly scheduled webinars and workshops to keep you updated on the latest features and best practices.

On-site Training

In-person training sessions conducted by our experts to help your team get hands-on experience.

Analytics and Insights

We share insights based on performance and build strategy to improve/optimise/scale up performance ensuring client success.

Driving Collaboration

As the program rolls out, we also make sure of smooth collaboration between stakeholders for optimal functioning.

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